Shipping & Returns

Return Policy

OUR GOAL IS TO ENSURE YOUR COMPLETE SATISFACTION

If, for whatever reason, you are dissatisfied with your purchase, you can return it to UAV-Outlet within 14 days of purchase date subject to conditions below. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise. Shipping of large orders such as the S1000, S900, S800 may cost more depending on location.. Standard ground will be picked by default please call and we can invoice the difference..

PAYMENTS

Payments can be made using Paypal for US and for international we are accepting bank wire transfers only. We’re sorry for any inconveniences..

REFUNDS & CREDITS

Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 days for a credit to appear on your account. If payment was made by check, the refund check will not be issued before 10 business days after the date of purchase. Refunds will be for the original price minus our shipping cost to you.

EXCHANGES

If the item was sent back for an exchange, please allow 3-5 business days for the replacement to be processed

CONDITIONS

Please read all conditions below. If conditions are not met, UAV-Outlet reserves the right to refuse the return or to charge a restocking fee not less than 15%.

  • All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
  • UAV-Outlet is not responsible for personal data or items left in returned merchandise.
  • UAV-Outlet is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
  • No returns/exchanges on custom builds nor special orders.

NO RETURN/EXCHANGE ON THE FOLLOWING:

  • Computers and Computer Software, once any of the manufacturer’s packaging has been opened.
  • Special Order merchandise or any item indicated on the website as non-returnable.
  • Underwater equipment that has been submerged.

Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer’s equivalent model

STEP 1

REQUEST AN RMA NUMBER (RETURN MERCHANDISE AUTHORIZATION)

Request an RMA:

  1. Customer Service 904.800.7725

You will receive your return instructions.

When you receive your RMA, you will have options
as to how to receive your refund:

  1. Credit back to your Original Payment Method
  2. Store Credit

STEP 2

PACK YOUR ITEM

  • Place your item in the original manufacturer’s packaging
  • Place the original package into a shipping carton.
  • Please do not place stickers or shipping labels on the original manufacturer’s package.

STEP 3

SHIP YOUR ITEM

  • The RMA number must be clearly written on the outer box.
  • We recommend you ship via insured ground service with a tracking
    number. Return shipping charges are the responsibility of the customer.
    We are not responsible for lost or damaged packages.

RETURN ADDRESS

UAV-Outlet3047 Saint John’s Bluff Road South Ste 1Jacksonville, FL 32246 If planning a visit, please set up an appointment as we are still working on getting out storefront up to par. Thank you,UAV-Outlet